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Frequently Asked Questions
If you cant find the answer to your question below we would be more then happy to help.
What are the Benefits and Entitlements of Working as a Carer with CHCS
Benefits and Entitlements of working as a Carer with CHCS:
- Being treated with respect and dignity at all times.
- Access to a free Employee Assistance Program.
- A company phone.
- Travel supplement.
- Canteen and staff facilities in our HQ.
- Free tea, coffee and a break areas in a number of locations around our community.
- Have personal protection equipment provided where needed.
- Comply with and be protected by all of our policies and procedures at all times.
- Detailed information on the specific needs of the client, to ensure that you can meet their needs in line with the care plan.
- A safe working environment and we will endeavour to ensure that this is the case, in line with the Health and Safety legislation.
- Access to the organisations complaints policy and procedure, in the event that a complaint is made against you.
As A Client, What Do I Have A Right To?
As a client, you have the right to:
- Be treated with respect and dignity at all times.
- Tailored and Personalised Care Plan.
- Detailed information prior to accepting the service.
- Detailed information about any changes that take place in the service.
- Be consulted on all levels of service provision.
- Accept or refuse a named Carer into your home.
- Privacy and confidentiality at all times.
- To make complaints or comments about the service.
What Support Will Crumlin Home Care Service Assist With?
Your service will support you with household and personal care tasks to enable you to remain as independent as possible, within your home and local community.
Every person has different needs, but here are just some of the supports we currently carry out in our client's home:
Every person has different needs, but here are just some of the supports we currently carry out in our client's home:
- Assistance with personal care, grooming, dressing, undressing.
- Reminder that you are due to take your medication.
- Essential housework/household supports, including light cleaning, vacuuming, bed-making, general tidying to maintain an safe environment.
- Preparation of meals and drinks.
- Support with shopping, collection of prescriptions, paying bills etc.
- Meals on Wheels: dinner and desert delivered to your door
What Are Crumlin Home Care Service Working Hours?
Crumlin Home Care Service CLG. operates office hours between 8:00am and 4:00pm, during these hours we can be contacted at
01 253 0030.
However, home support is provided to clients seven days a week between 7:00am and 9:00pm. During this time we operate an emergency our of hours office, the number for which is provided to staff, clients and family members.
01 253 0030.
However, home support is provided to clients seven days a week between 7:00am and 9:00pm. During this time we operate an emergency our of hours office, the number for which is provided to staff, clients and family members.
Does The Service Offer Out Of Hours Support?
Yes. Crumlin Home Care Service CLG. operates an out of hours emergency service from 4:00pm to 9:30pm Monday to Friday, and 7:00am to 9:00pm Saturday, Sunday and Bank Holidays.
What Happens When A Carer Is Sick?
When your regular Carers take holidays or are on sick leave, we will provide a relief Carer to provide your service where this has been agreed.
Whenever possible the relief Carer will be someone that you already know, however this may not always be possible. When we have to make a change to your regular Carer, we will contact you to advise of the change.
Whenever possible the relief Carer will be someone that you already know, however this may not always be possible. When we have to make a change to your regular Carer, we will contact you to advise of the change.
What If I Am Not Completely Satisfied With My Care Service?
If for any reason you are unhappy with your service you should discuss it with one of our Assistant Managers in the first instance.
Typically small changes can make a big difference to your service, and a chat can resolve any issues you may have.
If you are still unhappy, you have the right to engage our formal complaint process. All details of how to do this will be listed in your Crumlin Home Care Service User Guide, which is issued to all clients. The process involves contacting your Assistant Managers whose numbers will be provided to you when you commence service. We make it our priority to keep you informed through+ the whole process, and you will have the right to appeal any outcomes.
Typically small changes can make a big difference to your service, and a chat can resolve any issues you may have.
If you are still unhappy, you have the right to engage our formal complaint process. All details of how to do this will be listed in your Crumlin Home Care Service User Guide, which is issued to all clients. The process involves contacting your Assistant Managers whose numbers will be provided to you when you commence service. We make it our priority to keep you informed through+ the whole process, and you will have the right to appeal any outcomes.
How Do I Make A Complaint?
Many complaints can be overcome easily and we would encourage you to use our internal complaints mechanism. If you would like further details about the complaints policy please contact one of our Assistant Managers. However, you may always refer your complaint to an external body. There are a number of bodies including HSE Consumer Affairs, the HSE Complaints Officer, the HSE Head of Consumer Affairs, the Ombudsman, or other regulatory bodies which are open to you at any stage of the complaints process.
What Happens If I Would Like To Cancel My Service?
There may be times when you don't need your regular support service. For example, holidays, a day trip, hospital appointments etc. and would like to cancel service on a certain day(s).
We operate a minimum 24 hour cancellation policy, but ask that you provide 48 hours notice, if possible.
In the event of emergency admission to hospital, we would ask that we be notified as soon as possible.
To inform us of a cancelation please call 01 253 0030
If holidays or a hospital stay last for a period of four weeks or more, your Care Service may be suspended and may be restarted in line with our admissions process and will be subject to HSE Resources.
We operate a minimum 24 hour cancellation policy, but ask that you provide 48 hours notice, if possible.
In the event of emergency admission to hospital, we would ask that we be notified as soon as possible.
To inform us of a cancelation please call 01 253 0030
If holidays or a hospital stay last for a period of four weeks or more, your Care Service may be suspended and may be restarted in line with our admissions process and will be subject to HSE Resources.
What Happens If We Cancel Your Service?
We are committed to providing a reliable, high quality service at all times. Cancellation of a scheduled visit to your home is extremely unlikely. We are committed to ensuring that you are kept fully informed about any cancellation of your service and will keep in touch with you throughout the period of cancellation.
Possible reasons include:
Possible reasons include:
- If it is considered that there is a very serious risk to the safety or well-being of our staff.
- In a crisis or emergency situation where there is no Home Carer available to make the visit, e.g. flu outbreak.
- Other circumstances beyond our control, e.g. severe weather etc.
Will There Ever Be A Withdrawal Of Services?
We endeavour to provide a reliable service at all times. However, in some very rare circumstances it may be necessary to cease the provision of services. Crumlin Home Care Service will not withdraw a service without appropriate consultation with you. Where a decision is taken to cease a service we will give you notice of our intention to end our service, but we will support you to access alternative supports.
A service may end for many reasons, for example:
A service may end for many reasons, for example:
- If the client's condition or the home environment makes the provision of home support unsafe. In some cases a client's needs may change and they may require more specific supports.
- The service may also be suspended where there is serious failure by the client to co-operate with policies and procedures in the area of health and safety etc.
